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Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Wildcard City Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

Wildcard City operates under a licence issued by the Curacao eGaming Authority, with all player data protected by 128-bit SSL encryption and independent RNG certification ensuring fair play across the game library.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Wildcard City Casino website, account services, games, promotions and related features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions, together with any other rules or conditions displayed on the website.

If you do not agree with these Terms & Conditions, you must not use the website or its services. Additional terms may apply to particular games, payment methods, offers, competitions or promotions. Where additional terms apply, they will be made available before or during your participation. If there is an inconsistency, the specific terms for the relevant service or promotion may apply to that service or promotion.

Wildcard City Casino may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational improvements. The current version will be published on the website. You should review the terms regularly, as continued use after an update indicates acceptance of the revised terms.

Eligibility and lawful use

You must meet all legal age and eligibility requirements that apply in your location before using the website. You must not access or use the services where online gambling is unlawful or restricted. You are responsible for checking the laws that apply to you and for ensuring that your use of the website is permitted.

  • You must provide accurate, current and complete information when registering or using your account.
  • You must not create or use an account on behalf of another person.
  • You must not permit another person to use your account, payment method or login details.
  • You must not use the website for fraud, money laundering, unlawful activity or any improper purpose.
  • You must not use automated systems, bots, scripts or other tools to interfere with the website or games.
  • You must comply with all applicable laws, these Terms & Conditions and any game-specific rules.

2. Accounts, identity and security

Some services require you to create an account. You are responsible for keeping your registration information accurate and for notifying Wildcard City Casino if any information changes. We may ask you to provide information or documents to verify your identity, age, location, payment method or source of funds. Verification may be required before certain account functions can be used.

You are responsible for keeping your username, password and other account credentials confidential. You must notify Wildcard City Casino promptly if you believe your account has been accessed without permission, your credentials have been lost or your account information is being misused. You should use a strong, unique password and log out from shared or public devices.

You may generally hold only one personal account unless Wildcard City Casino has expressly approved otherwise. Duplicate, linked or suspicious accounts may be reviewed. If an account is opened or used in breach of these Terms & Conditions, access may be restricted, suspended or closed, subject to applicable law and any review that may be required.

Account reviews and suspension

Wildcard City Casino may conduct security, compliance, identity or transaction reviews. During a review, some services may be delayed or unavailable. You agree to provide reasonable information requested for these purposes. An account may be suspended or closed where there is suspected fraud, unauthorised access, a breach of these terms, a legal requirement, a responsible gambling concern or a risk to the integrity of the website.

If your account is closed, you must not attempt to create another account or continue using the services unless you are permitted to do so. Any remaining balance will be handled in accordance with applicable law, the circumstances of the closure and any verification or transaction review.

3. Deposits, games and withdrawals

You may only use payment methods that are available on the website and that are authorised for your use. Payments must be made from an account, card or other method held in your name, unless an alternative arrangement is expressly permitted. You must not use a payment method belonging to another person.

You are responsible for checking transaction details before confirming a deposit, wager or other account instruction. You should not deposit more than you can afford to lose. Funds should be used for lawful gambling activity and must not be deposited for the purpose of transferring money to another person or account.

Game outcomes are determined by the relevant game system and applicable game rules. You must review the rules, paytable, stake information and any other displayed conditions before playing. A game may be unavailable, interrupted or withdrawn because of maintenance, technical issues, legal requirements or other operational reasons.

A transaction, wager or game result may be reviewed where there is a suspected technical error, payment issue, system fault, unauthorised activity or breach of these Terms & Conditions. If a clear error affects a transaction or result, Wildcard City Casino may take reasonable steps to correct it, subject to applicable law.

Withdrawals and balances

Withdrawal requests may be subject to identity, account, payment and compliance checks. Available withdrawal methods, minimum or maximum amounts and any processing requirements will be shown on the website where relevant. A withdrawal may be delayed while information is verified or while a payment provider completes its processing.

You are responsible for providing correct payment details. Wildcard City Casino is not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank or another third party. Any fees, currency conversion costs or charges imposed by your bank or payment provider may be your responsibility.

You should check your account regularly and report any transaction, wager or balance issue as soon as possible. Records held by the website may be used to investigate account activity, subject to applicable law and relevant privacy obligations.

4. Promotions, privacy and responsible use

Promotions and bonuses

Promotions, bonuses and promotional games are subject to the specific terms displayed with the relevant offer. These terms may include eligibility requirements, participation instructions, time limits, wagering or playthrough requirements, game restrictions, withdrawal conditions and other limitations. You should read the offer terms before opting in or using a promotional benefit.

Unless expressly stated otherwise, promotional benefits are intended for one person, one account and one household. Wildcard City Casino may withdraw, amend or cancel an offer where it has been obtained in error, used improperly or claimed in breach of the applicable promotion terms or these Terms & Conditions.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, operate the account, process transactions, verify identity, manage security, meet legal obligations and communicate important account or service information.

You are responsible for ensuring that the contact information linked to your account remains current. Service messages, account notices, security alerts and changes to terms may be sent through available account or website communication channels. Marketing communications will be managed in accordance with applicable requirements and any available preferences.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play, keep track of your time and spending, and never gamble with money needed for everyday living. Do not play when affected by alcohol, drugs, stress or other factors that may affect your judgement.

  • Use available deposit, loss, spending or session controls where offered.
  • Take a break or request account restrictions if gambling is no longer enjoyable or manageable.
  • Do not chase losses or increase stakes to try to recover money.
  • Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
  • Contact the website through the available support channel if you want information about self-exclusion or other account protections.

Website availability and liability

Wildcard City Casino aims to keep the website secure and available, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, internet services, device problems, cyber incidents, third-party providers or circumstances outside reasonable control.

To the extent permitted by law, Wildcard City Casino is not responsible for loss arising from your failure to protect account credentials, inaccurate information, unsuitable equipment, unauthorised account access caused by your actions, or interruptions outside its reasonable control. Nothing in these Terms & Conditions excludes or limits a right or remedy that cannot lawfully be excluded or limited.

If you have a question, complaint or concern about the website, account or services, please use the support or contact options made available on the website. These Terms & Conditions are intended to be read consistently with applicable Australian consumer, privacy, gambling and other laws.